Success Story

Gamified Employee Security Training

Program-Ace has developed a highly interactive training that simulates emergency scenarios for bank employees, enhancing their preparedness for critical situations.

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Gamified Employee Security Training

Project snapshot

Industry
Fintech and banking
Platform
WebGL (browser-based)
Technology
Unity, SCORM Cloud
Solution
Gamified emergency preparedness training

Overview

Program-Ace developed a highly interactive, WebGL-based training platform that simulates emergency scenarios, including active shooter incidents, for bank employees. The solution featured realistic, location-specific scenarios, interactive decision-making modules, and instant feedback, with SCORM Cloud powering seamless tracking and scalability across facilities.

The challenge

Developing scenarios that mirrored real-life banking environments, requiring customized locations, adapted NPC behaviors, and realistic sound to deliver an authentic training experience.
Achieving consistent training outcomes across employees with diverse backgrounds and technical skills, through flexible modules and adaptive technologies.
Balancing realism with psychological safety in active shooter scenarios, using de-escalation strategies, trauma-informed design, and optional content adjustments.

Approach and Solution

The platform incorporated education on the "Run, Hide, Fight" strategy, safe exit identification, and attack-specific protocols, training employees to inform law enforcement quickly and accurately:

Realistic environments with detailed layouts, sound effects, and diverse NPC behaviors replicating active shooter and other emergencies
Dynamic decision-making modules with immediate multiple-choice questions and instant feedback
Cross-platform optimization tested across devices, browsers, and operating systems despite WebGL compatibility challenges
Interactive emergency scenarios with real-time decision-making challenges tailored to specific banking roles
A grading system that awarded points for correct decisions and reinforced learning through consequences
Customizable locations reflecting various banking layouts, during both operational and non-operational hours
Realistic time limits encouraging employees to make quick, informed decisions under pressure
Technology and approach

Technology Stack

The solution leveraged Unity and WebGL to create an interactive, browser-based simulation without VR dependency, with 3D assets built in 3ds Max and Photoshop. SCORM Cloud supported backend operations and enabled compliance tracking, and extensive optimization addressed browser and device compatibility, including WebGL version challenges.
Unity
Unity
WebGL
WebGL
Photoshop
Photoshop
3ds Max
3ds Max
C#
C#

Value Delivered

The completed platform delivered significant value to the client by enhancing employee readiness and ensuring compliance with organizational safety protocols.

Employees gained critical decision-making skills and situational awareness tailored to banking-specific emergencies, improving their ability to act effectively under pressure.
A safer work environment boosted morale and reduced turnover.
Reduction in insurance premiums due to proactive risk management.
Decrease in post-incident costs (legal fees, settlements, medical costs, etc.).
Optimization for WebGL ensured the platform functioned seamlessly across devices and browsers.
Custom layouts, authentic sound effects, and NPC behaviors replicated actual banking scenarios.

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Services and expertise used

Virtual training and simulation development

Interactive training simulations that build practical skills for high-stress, real-world scenarios.

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Serious game development

Gamified learning experiences that drive engagement, retention, and measurable outcomes.

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Fintech & Insurtech

Software solutions built for the compliance, security, and training needs of financial institutions.

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