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AI Sales Assistant for Automotive Showrooms

Program-Ace has developed a virtual assistant powered by real-time AI communication, helping organizations automate support, sales, and training.

Background Info

The AI Virtual Assistant is built in Unreal Engine 5.1 using high-fidelity MetaHuman avatars and is powered by Convai's conversational AI technology. Designed to support real-time speech, automatic gesture syncing, and natural dialogue flow, our assistant delivers human-like communication inside any virtual platform. Users can define its tone, knowledge base, and behavior through simple text inputs.

Business Challenges

1
Reducing the cost of repetitive customer service tasks
Often, customer support workers are simply answering the same queries repeatedly. It's challenging to scale up service quality when resources are locked up. Fortunately, with AI built in, assistants can handle repetitive tasks and consistently provide quick answers. Teams can now focus on discussions that require a more human touch, judgment, and empathy.
2
Increasing user engagement in virtual experiences
Digital environments often lack the personal connection needed to keep users involved. Without interaction or responsiveness, interest fades quickly. The AI assistant adds a human layer to the experience, speaking, reacting with natural movement, and helping visitors go through each step. That's how customers feel acknowledged, stay longer, and engage more fully with the content.
3
Scaling personalization without increasing headcount
When companies expand across languages or regions, consistency suffers. Our assistant adjusts tone and content based on user context while keeping your message aligned. It scales intelligently, so no extra training or support staff is required.

Approach and Solution

From the beginning, our goal was to create a virtual assistant that combines conversational AI, lifelike visuals, and contextual awareness within a scalable, production-friendly Unreal Engine environment. The final result was a plug-and-play solution ready for sales, customer service, as well as employee training.

  • We began by defining assistant roles using Convai's editor, where team members could input structured or unstructured text to shape the assistant's behavior, which removed the need for custom logic trees or complex scripting.
  • Next, real-time voice communication was activated through Convai's speech engine. Assistants could engage in fluid, two-way conversations, maintaining memory of previous interactions, adapting to context, and delivering coherent responses.
  • For visuals, we used MetaHuman avatars paired with Convai's gesture and lip-sync automation, enabling human-like delivery of speech and movement with zero manual animation.
  • Integration into Unreal Engine was completed using ID-based referencing, allowing teams to swap assistants or deploy new ones into scenes without custom coding or rebuilding environments.

Ultimately, we’ve got a result that showcases a deployable, scalable assistant that performs reliably across departments, platforms, and customer touchpoints.

Car dealer ai assistant approach and solution

Technology Stack

Unreal Engine 5.1 served as the foundation for real-time rendering and scene management. MetaHuman avatars provided high-precision visuals. Convai handled voice recognition, dialogue, memory, and behavioral automation. Gesture syncing and scene integration were executed via Convai's native plugin and profile ID system, minimizing implementation time and technical overhead.
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Metahuman logo
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Audience

Our AI Sales Assistant is tailored for organizations that want to automate human-like communication without compromising control or performance. Target users include:
Dealerships icon case
Automotive dealerships
Retailers case icons
Virtual showrooms
Online product platforms icons
Online product platforms
Students
Simulation and training providers
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Value Delivered

Program-Ace built a high-performing virtual assistant that goes beyond technical delivery and brings measurable impact to real-time environments. You can lower operational costs, increase user engagement, and expand functionality without adding pressure to your development process.
  1. Your visitors ask real questions and get immediate, relevant answers. Satisfaction goes up, and support teams deal with fewer repetitive tasks.
  2. Your team can add or swap assistants in just minutes by updating a single scene ID; no extra setup is required.
  3. You don't need coding expertise or AI retraining to expand the assistant's knowledge. Uploading plain text is all it takes.
  4. MetaHuman visuals and automated gestures bring realism to every interaction, helping your users stay focused and involved.
  5. One assistant now handles support, sales, and training, delivering consistent behavior across all departments and digital environments.

Introducing Conversational AI Sales Assistant for Automotive Showrooms

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Headquarters:
Nicosia, Cyprus
Program-Ace Europe Limited
 Archiepiskopou Makariou III,
 1, Mitsis Building No. 3, Office 310, 
1065, Nicosia, Cyprus

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